7Slots Casino - Гравець стверджує, що платіж затримано.

More than a week ago I made a withdrawal which has not yet reached my bank account, my account was verified, my documents are in order, I write to customer service and they always tell me the same thing but they do not give me a concrete answer that Clarify my doubt, I need you to tell me if this casino pays or not.

Ya hace más de una semana hice un retiro el cual no llega aun a mi cuenta bancaria, se verifico mi cuenta mis documentos están en regla, le escribo a servicio al cliente y siempre me dicen lo mismo pero no me dan una respuesta concreta que me aclare mi duda, necesito que me digan si este casino paga o no.

Dear silviopernia5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, good morning, thank you for your response. My complaint is worrying because in the policies and according to customer service, which by the way is very bad, they say that the money should already be in my account in 5 business days and those days have already passed. So the same casino is breaking its rules, I don't know why they let people invest their money in a casino that doesn't comply with what all players look for, which is an immediate withdrawal. Seriously, on my part, I think that 7slots is doing very badly. I hope that at least he pays me all my prize

Hola buenos Días gracias por su respuesta , es que mi queja es preocupante por que en las políticas y según atencion al cliente que por cierto es muy mala, dicen que el dinero debería ya estar en mi cuenta en 5 días hábiles y ya esos días pasaron, entonces el mismo casino esta rompiendo sus reglas no se por que dejan que personas inviertan su dinero en un casino que no cumple con los que todos los jugadores buscamos que es un retiro inmediato, enserió de mi parte considero que 7slots esta quedando muy mal parado, ojalá que por lo menos me pague todo mi premio

Thank you for your reply, silviopernia5. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Have you accumulated your winnings with or without an active bonus?

Dear silviopernia5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.