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Hello.

I would like to present my case

I requested a withdrawal and they told me that unfortunately, due to the limits of the payment system, they cannot respond to active requests.

Dear 7Slots, I would like to request the payment

Why do I need to go see my son?

My intention is to continue playing with you

From already thank you very much

Hola.

Quisiera exponer mi caso

Solicite retiro y me responden que por desgracia, debido a los límites del sistema de pago no pueden responder solicitudes activas.

Estimado 7Slots , quisiera solicitar el pago

Por qué necesito ir a ver a mi hijo

Mi intención es seguir jugando con ustedes

Desde ya muchas gracias

Dear Ikeer28,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello good morning

answering your questions .

Could you let me know if your account has been fully verified?

- Yes, my account has been verified.

What's more, I had already received a first payment previously.

Have you been told why you can't withdraw your winnings?

-Due to the limits of the payment system

Is it an internal problem with the casino system or is it just related to your account?

- It's an internal casino problem because of their system.

Best regards Petro.

Hola buen día

respondiendo a sus preguntas .

¿Podría informarme si su cuenta ha sido completamente verificada?

- Si, mi cuenta ha Sido verificada.

Es más , ya había recibido un primer pago con anterioridad.

¿Le han dicho por qué no puede retirar sus ganancias?

-Debido a los límites del sistema de pago

¿Es un problema interno del sistema del casino o solo está relacionado con su cuenta?

- Es un problema interno de casino a causa de su sistema.

Saludos cordiales Petro.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I have not been informed of any alternative method.

Regards Petro

No he Sido informado de ningún método alternativo.

Saludos petro

Thank you for sharing all the required details, Ikeer28. Your complaint will be forwarded to my colleague Tomas (tomas.k@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Hello Ikeer28,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 7Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear 7Slots Casino,

Can you please inform us if the player has any options to expedite the withdrawal process?

Thank you.

Kind regards,

Tomas

Hi Ikeer28,

Yes, the user has the option to expedite the withdrawal. As we indicated in the letter, you only have to divide the amount into 150,000 CLP.

We regret this restriction, but it is a feature of our service.

Hola Ikeer28,

Sí, el usuario tiene la opción de acelerar la retirada. Como te indicamos en la carta, solo tienes que dividir el importe en 150.000 CLP.

Lamentamos esta restricción, pero es una característica de nuestro servicio.

The amount is divided into 150,000

And it's been more than 10 business days

Stay tuned to your comments

Está dividido el importe en 150.000

Y ya han pasado más de 10 días hábiles

Quedo atento a sus comentarios

What is the method to expedite withdrawal

could you tell me

Cuál es el método para acelerar la retirada

Me la podría indicar

Dear Ikeer28,

I'm afraid if the casino has its withdrawal limits, there is nothing we can do because we don't have any influence over this. I only recommend you request separate withdrawals of 150,000 CLP each, and we can keep this complaint open until your funds are withdrawn in full.

Can you please update us once you do so and then after each payment is made? Thank you.

Kind regards,

Tomas

Tomas withdrawals are divided into 150,000 so fear not.

It's been 15 days since the withdrawal request

Tomas los retiros están divididos en 150.000 así que no temas.

Ya van 15 días desde la solicitud de los retiros

Dear 7Slots Casino,

Can you please provide an update on the status of the player's withdrawal request? When can they expect the payment?

Thank you.

Kind regards,

Tomas

Hi Ikeer28,

As we can see, your transaction is already being processed. We are very sorry that you are experiencing this problem.

If you have any further questions, we will be happy to help you.

Hola Ikeer28,

Como podemos ver, su transacción ya está siendo procesada. Sentimos mucho que esté experimentando este problema.

Si tiene más preguntas, estaremos encantados de ayudarle.

On the page it says that cash out is the fastest way to withdraw money

How is it done?

En la página dice que el cash out es la forma más rápida de retirar dinero

De qué forma se hace

Dear Ikeer28,

I recommend you not cancel any withdrawals and wait until the payments are processed. Please update us once you have received the first payment so that we can see the progress.

Thank you.

Kind regards,

Tomas

Dear Ikeer28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Ikeer28, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas