4raBet Casino - Затримка зняття коштів

i joined this 4rabet platform that casino gure gives them good rating. i have been using this website for last 1 year . but now i have made withdraw request and still not done so i asked on live chat they first said that you will definitely received money but after some time they asked me to varified. but i am already varified last year i sent my all documents and i became varified. i have received so Many withdraws . after i again sent my all documents to varified still they not gave any answer. i hope that casino guru will help me .and provide my money . please help

Dear katiyarsahil037,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

but i have already varified. when i joined and i made my first withdraw in this website they did ask and i sent all documents after this i received my first withdraw. and now they asked me again so i sent already but haven't received any update from them . you can see image which i sent to you some their live chat agent said you will definitely received money and some of said nothing. please help.

i want complain licence provider of 4rabet and i want to make them know that 4rabet is not giving withdraw anymore.

it would be good for me if you will help me .

Dear katiyarsahil037,

Have you received your withdrawal from the casino yet?

no still i haven not received

they blocked my account and can't even i log in.

Thank you for your reply, katiyarsahil037. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Do I understand correctly that you do not recognize the other email address?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

no , i am the only one that using 4rabet and no one can use my account. i am fully confident about it

Could you please advise if you activated and played with any bonuses?

Dear katiyarsahil037,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.