4 Crowns Casino - Вилучення гравця затримано.

Hello everybody. I ordered a payment of EUR 200.01 on May 2nd, 2021. I then received an email directly from 4Crown Casino that it would take 7-21 working days to process my withdrawal. Today is day 23! And my payout is still "in progress" !!! I used 4Crown's chat service several times .. I was ALWAYS put off and asked for patience! Since my account is already fully verified, I DO NOT understand why my withdrawal is taking so EXTREMELY long to process !! I haven't got my money until TODAY !!! So guys, FINGERS AWAY from 4CROWN !!!!!!!!

Hallo zusammen. Ich habe am 02.05.2021 eine Auzahlung in Höhe von 200,01 EUR beauftragt. Daraufhin bekam ich direkt von 4Crown Casino eine E-Mail, dass die Bearbeitung meiner Auszahlung 7-21 Werktage in Anspruch nimmt. Heute ist Tag 23 ! Und meine Auszahlung steht immer noch auf "in Bearbeitung"!!! Ich habe mehrmals den Chat-Service von 4Crown genutzt .. man hat mich IMMER wieder vertröstet und um Geduld gebeten! Da mein Konto bereits vollständig verifiziert ist, verstehe ich NICHT, warum die Bearbeitung meiner Auszahlung so EXTREM lang dauert !! Ich habe bis HEUTE mein Geld nicht bekommen!!! Also Leute, FINGER WEG von 4CROWN!!!!!!!!

Dear Orhan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina,

Thank you for taking my complaint into account.

To your question:

Have you ever made a successful withdrawal?

=> NO. At 4Crown Casino I have not yet commissioned a payout. It's my 1st payout!

Did you collect your winnings with or without an active bonus?

=> I collected my winnings WITHOUT an active bonus.

I'm looking forward to your response.

Greetings,

Orhan

Hallo Kristina,

vielen Dank, dass du meine Beschwerde aufgenommen hast.

Zu deiner Frage:

Haben Sie schon einmal eine erfolgreiche Auszahlung durchgeführt?

=> NEIN. Bei 4Crown Casino habe ich bisher keine Auszahlung beauftragt. Es ist meine 1. Auszahlung!

Haben Sie Ihre Gewinne mit oder ohne aktiven Bonus gesammelt?

=> Mein Gewinn habe ich OHNE aktiven Bonus gesammelt.

Ich freue mich auf deine Rückmeldung.

Grüße,

Orhan

Thank you very much Orhan for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Orhan,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 4 Crowns Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

Thank you very much for taking care of my concerns.

I want 4Crown to give me my money, which I am 100% entitled to!

Please put 4Crowns under pressure so that I get my money as soon as possible. I've been waiting for my money since May 2nd, 2021!

If 4Crowns does NOT come to an early solution, then I will take legal action against 4Crowns. I have enough evidence too!

I look forward to your positive feedback!

Best regards,

Orhan

Hallo Peter,

vielen Dank, dass du dich um mein Anliegen kümmerst.

Ich möchte, dass 4Crown mir mein Geld gibt, was mir 100 % zusteht!

Bitte setzen Sie 4Crowns unter Druck, damit ich mein Geld, schnellst möglich bekomme. Ich warte schon seit dem 02.05.2021 auf mein Geld !

Sollte es durch 4Crowns NICHT zu einer baldigen Lösung kommen, dann werde ich rechtliche Schritte gegen 4Crowns einleiten. Ich habe auch genügend Beweise!

Ich freue mich auf deine positive Rückmeldung!

Liebe Grüße,

Orhan

Hi Orhan, you are welcome, we really need a reply from the casino to continue with the investigation. We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Orhan,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I recommend you read a review of each casino before you start playing in the future. I wish I could be of more help.

Best regards,

Peter