4 Crowns Casino - Допит гравця щодо справедливості ігрового програмного забезпечення.

This site is fixed the game starburst always has 10 levels on this site it has 5 there is no way it should have 5. i have complained to there chat  and got nowhere told to clear cookies etc thats not the problem they have fixed this game i dont know about the others. I have complained via email but i doubt it will get anywhere and ive also complained  to the gambling board connected with them.  Steer clear of this site

Dear Dawn,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. If you have contacted already Licensing Authority, please let us know, as we won’t interfere with their investigation.

Thank you in advance for your reply. 

Best regards,

Petronela

I have contacted them but I have had no response 

I’m sorry but we’re not in a position to help you at this time. I will set the timer for 30 days and ask you to inform us about the outcome. Thank you for your understanding and we wish you best of luck.

Dear Dawn,

We are extending the timer by 7 days. Was your problem settled by the Licensing Authority? Could you please update the status of your complaint, otherwise, we will be forced to reject it.

I did not hear anything back from them.

Thank you very much Dawn for your reply. Could you please send us any supporting evidence if you would like to proceed with your complaint? My email address is petronela.k@casino.guru.

I cannot give you evidence as I no longer am joined to the site. You can see for yourself self the game starburst has 10 levels theres only had 5 they asked me to clear cookies etc I did but that game still had 5 levels that shouldn't be it's been fixed to ensure this how I do not no but every other site that has this game it 100% has 10 levels. I asked for an explanation but wasn't given one.

Thank you very much Dawn for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dawn.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you

Hello Dawn.

We have managed to establish the communication line with the casino. Hopefully, they will provide us with the response, soon. I am extending the timer by 7 days.

Best regards, Jozef

Casino.Guru

Ok thanks

We would like to ask the 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime

Dear Dawn,

I am very sorry that we could not help you. Since the casino is unresponsive, we recommend you to contact their licensing authority (Curacao). Please, let know if you have any questions or require further assistance (jozef.k@casino.guru). 

Best regards, Jozef

Casino.Guru