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When I reload my balance, everything goes smoothly, but when it's time to make withdrawals, they ask for too many documents. Even after providing the documents, they still don't approve the withdrawal.

al momento de recargar mi saldo todo esta muy bien pero ya al momento de aser retiros piden demasiados documentos y aun así ya otorgando los documentos no aprueban el retiro

Hello ali24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Slots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

It's been 5 days and none of the withdrawals I requested have been approved, only pending. For one withdrawal I requested, more than 48 hours have passed and they still couldn't release the withdrawal.

ya son 5 dias los que an pasado y niun retirobde los que solicitado sean aprobado solo en espera en un retiro que solicite pasaron más de 48 horas y ni así pudieron liberar el retiro

Because when they receive the payment there is no difficulty in approving it and with the withdrawals there are many excuses for not paying

porque cuando reciben el pago no ay ninguna dificultad para aprobar se y con los retiros son muchas las escusas para no pagar

Hello ali24,

Can you please clarify when did you begin the verification process and which documents have been approved?

As stated earlier, it might take up to 14 days to fully verify your account if you provided all the documents.

Regards,

Nick

Dear ali24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.