24CasinoBet - Вилучення гравця затримується.

Hi, I also have a complain about Olympusplay, and I know 24casino1 is the same "company". At 24Casino1 I have won 700 for already 6 weeks and they not pay me out. Get in contact with chat support almost everyday, but they give standard answers and long stories about how difficult it is to approve etc... Saved also all the chat communication.

Hello Wirehub,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, yes account fully verified and I won this one with a €50 bonus after a few deposits. I must wagger a amount of money to receive it and I have completely done this. I also get in contact with live chat and support via e-mail for almost everyday, and get the same answers like: certain steps have to be done and they sent urgent notes to there financial department as well.

Hi, have been in contact with chat support and still no serious update. Reaction from 24Casino1 : Since your withdrawal has exceeded the 21 business day period, we have sent a reminder to our finance department so they can get information about why your withdrawal is late.

As soon as we receive information, we will notify you.

Thank you Wirehub for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Wirehub,

I am sorry to hear that your withdrawal has been delayed. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a 24CasinoBet representative to join this conversation and participate in the resolution of this complaint.

Dear 24CasinoBet, could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thanks Stefan! Appreciate it... Let's keep fingers crossed.

Still no update or money. Have sent several mails to Vaya (VIP manager) but she didn't respond. Few minutes ago again contact with chat support and there reaction: rest assured that you will certainly receive your money. And they will sent another internal memo to there financial department...

The internal memo should be the 6th time now. So doesn't look good at all.

Dear Wirehub,

I understand this must be frustrating for you. I want to get to the bottom of this just as much as you do. Shall we wait for the casino's response? Thank you very much for your patience.

Kind regards,

Stefan

Hi Stefan, thank you! Great to see what you guys doing for me. Hopefully it helps... But it doesn't feel good at all. We will wait and see what's happening.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Both websites (Also Olympusplay) are down at the moment. Still no response from VIP and/or support. Hopefully you guys can help me...

Also tried to get in contact again and they are being rude now. Chat support told me the same story about extra checks, workload from there financial department and they can't give any time lines. Vip manager also didn't respond at all.. so also fraud and same casino/operator as Olympusplay. When you search there servers there are much more casinos from this location which should be closed or go under extra investigation. Will post everything online if they fail to pay me out.

Dear Wirehub,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan