24betting Casino - Гравець просить допомоги.

Hi team 

It's been more than 4days my balance was deducted from account not revert back or not reflecting in my ID transaction Id:2494003, user id:shiva90 please check and update me even I spoke with bank people as well they said to contact merchant.

Thank you

Dear shivakumar,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Are you waiting for withdrawal or your deposit hasn’t been credited to your casino account?

Thank you in advance for your reply.

Best regards,

Kristina

I tried to deposit 500rs into my id and balance was deducted from my bank account but not reflecting in my id or not revert back into my account its bee 6days

Thank you for the clarification, shivakumar. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Shivakumar, 24betting representative has provided us with evidence that your account was credited with 500rs yesterday. Could you please confirm that the issue has been resolved?

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.