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Not able to withdraw amount. It says pending approval tried canceling and raising withdrawal request again. Still no progress.

Dear zahidbasha767,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes account has been verified. No I don't see any reason why I cannot withdraw. Not casino issue. It is purely account withdrawal issue.

Thank you very much, zahidbasha767, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello zahidbasha767,

I'm Nick from and I'll be assisting you from now on. We have been informed from the casino that the payment has been processed so it should arrive to your bank account soon. Please let us know if it would happen. Will extend the timer by 7 days so let us know only in case it would arrive.

Dear zahidbasha767,

We haven't hear from you in a while. Please note that if we won't get any answer from you within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.