22bet Casino - Обліковий запис гравця зламано, і кошти затримуються.

Hello,

Somebody broke into my computer, hacked my facebook and e-mail. Also he log into 22bet account and try to withdraw money. To do that, he I think write down his data, but he failed to withdraw money, because 22bet want extended verification. Now I want to change that data to my and withdraw my money, but I can't because casino are saying that, there is no reasons to believe that account is mine even though I am sending screenshot from the account, screenshot of deposit in cryptocurrency and my ID card. Please help me I don't want to lose my money.

Dear szymulkakochana,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

The personal information you use when creating an account must match the personal information from your documents. When attempting to register in a casino this is the information that is required to enter when making registration:

• Please allow me to ask you a few questions, so I can better understand the situation. 
• When have you registered in the casino?
• When have you made deposits in the casino?
• Have you used the correct personal information when registering?
• What information is entered in your player profile and since when?
• You can share screenshots here or send the information to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

I understand your frusration.

I apologize, but in the event that your login has been compromised, there is limited action that we can take. Regrettably, cyber crimes are becoming increasingly common, and our best advice to all players is to exercise additional caution with regard to suspicious emails and safeguarding their login details.

Could you please forward the player's history and the authorization journal (records showing from which IP addresses players accessing their accounts) to my email at tomas@casino.guru