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Hello, I put the carat in a friend's account. The money went into the account immediately and after a second the account was blocked. From there a collection of documents appeared, because there are no accounts in my account, there are those who do not want to return the amount I paid to us, and there are a lot of them. They lie and mock themselves.

Dobrý den,vložil jsem to karát kamarádovi.Okamžitě šly peníze na účet a po vteřině byl účet zablokován.Odtud se objevila sbírka listin,protože na mém žádné účty nejsou,jsou tam ty co mám zaplacené částku nám vrátit nechtějí.a je jich hodně.Lžou a vysmívají se sami sobě.

Dear georgi7302,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I am not sure I understand correctly what happened. Could you please elaborate?

Do I understand correctly that you deposited funds into your friend's casino account?

Do you also have an account at this casino?

Thank you for your reply.

Best regards,

Kristina

Yes, I have saved from my wife's trash and they have no problem with it. .I played like this for months in a row .There was no problem .They accept payment from any cards .They have no verification and when they have to pay they block the account .There is no casino that allows this .Obviously this is a money withdrawal trick.

Ano, ukládal jsem z odpadků manželky a oni s tím nemají problém. .Hrál jsem takhle měsíce v řadě .Nebyl žádný problém .Přijímají platby z jakýchkoli karet .Nemají žádné ověření a když musí zaplatit, zablokují účet .Neexistuje žádné kasino, které to umožňuje .Očividně je to trik na vybírání peněz.

they ask for impossible documents and don't answer, they forward copied messages, they threaten to block my email. Let's ask for a bank statement, I sent mine and my wife's documents. They make fun of me

žádají nemožné dokumenty a neodpovídají, přeposílají zkopírované zprávy, vyhrožují zablokováním mého e-mailu. Požádejme o výpis z banky, poslal jsem své a manželčiny dokumenty. Dělají si ze mě legraci

I have a friend who wants a copy of all transactions from the bank. This is absurd. Something different for everyone. My friend withdrew money without documents with a blocked account, but it was only 20 euros. If it is more, forget it.

Mám známého,který chce od banky kopii všech transakcí.To je absurdní.Pro každého něco jiného.Můj známý vybral peníze bez dokladů se zablokovaným účtem,ale bylo to jen 20 eur.Pokud je to víc,zapomeňte to.

The account is mine at the casino, but I deposited from my wife's carats. They didn't say no problem. But now I understand that they don't want to pay me the money. They bring in people to raise more money. There is no verification. Verification is when you win something so they don't pay you money. Great trick

Účet je můj v kasinu, ale vložil jsem z karátů mé ženy. Neřekli, není problém. Ale teď chápu, že mi ty peníze nechtějí vyplatit. Přivádějí lidi, aby vybrali další peníze. Tam není ověření.Ověření je, když něco vyhrajete, aby vám nevyplatili peníze. Skvělý trik

Thank you for your reply, georgi7302. I have checked the terms and conditions, and this is what I found:

„8. 22Bet does not accept third party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition then your winnings will be confiscated , also 22Bet is not responsible for the lost funds deposited from third party accounts."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

And I understand that, but why do they accept a deposit from foreign cards? This is not the case in another casino. In this case, there was a mistake. After that, for a whole month they ask for personal documents, my wife's, statements from the bank, they came up with something. apparently, it's an empty job here too. My advice is don't play at online casinos, especially 22bet. exceptional scammers

И това го разбирам ,но защо приемат депозит от чужди карти ?В друго казино така не става. В случая стана грешка. След това цял месец искат лични документи ,мой на жена ми ,справки от банката ,измислиха какво ли не .Защо тогава ме занимават да изкарвам тези документи и се подиграват. явно и тука си е празна работа .Моя съвет е не играйте на онлайн казина особенно на 22bet.изключителни измамници

I understand your point of view, however, as I mentioned previously, casinos usually are not able to check who the owner of the deposit method is. Standard practice is to check this information during account verification, which is usually done before processing the first withdrawal. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.