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I bet my 23,000 plus the welcome bonus, I ended up earning 350,000 CLP, obviously I ended the bonus restrictions that were 950,000 CLP, I tried 10 withdrawals at least where I was always missing some document, when I finally gathered all the requested documents they take everything away the money and they give me back the initial 23,000CLP, it really is a very frustrating situation

Aposte mis 23000 más el bono de bienvenida, termine ganando 350.000 CLP, obviamente termine las restricciones del bono que eran de 950.000CLP, intente hace 10 retiros por lo menos donde siempre me faltaba algún documento, cuando finalmente reuní todos los documentos solicitados me quitan todo el dinero y me devuelven los 23.000CLP iniciales, de verdad es una situación muy frustrante

Dear c0vz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified already? Have you redeemed any promotional offers in the past? ? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear c0vz,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.