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I began to play, and after depositing a substantial sum of money, I won 8,000 euros. I initiated the document verification process, acknowledging that since I had last registered, my home address and bank card— which I used for the deposits— had changed. Despite sending all the required documents, I received an email stating that my account had been closed, and my winnings were lost due to suspicion. They're scammers. I asked for all my deposits back but received no response. They took my money!

ξεκίνησα να παίζω και μετά από κάποιο μεγάλο ποσό καταθεσης κέρδισα 8.000 ευρώ.ξεκινησα την επαλήθευση εγγράφων που στο παρελθόν είχα εγγραφεί με την διαφορά ότι είχα αλλάξει διεύθυνση κατοικίας και είχα αλλάξει τραπεζική κάρτα όπου με αυτήν έκανα τις καταθεσεις.εστειλα όλα τα απαραίτητα έγγραφα και ενώ περίμενα να ολοκληρωθεί μου στείλανε ένα email ότι ο λογαριασμός μου έκλεισε και ότι έχασα τα κέρδη μου λόγο ότι θεωρούμε ύποπτη. είναι απατεωνες. ζήτησα όλες τις καταθεσεις μου πίσω δεν πήρα καμία απάντηση. μου έφαγαν τα χρηματα!

Hello Voila.1982,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they forward any kind of evidence of their claim or the reason for blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear Voila.1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am registered 3 years I played after a long time without account verification without bonus about 2000 euro .as soon as I won this money I decided to do verification to proceed with the withdrawal and hence the treatment. they are scammers

είμαι εγγεγραμμένη 3 χρόνια έπαιξα μετά από πολύ καιρό χωρίς επαλήθευση λογαριασμού χωρις μπόνους περίπου στα 2000 euro .μόλις κέρδισα αυτά τα χρηματα αποφάσισα να κανω επαλήθευση για να προχωρήσει η ανάληψη και εξου και η σντιμετωπιση. είναι απατεωνες

Dear Voila.1982,

Do I understand it correctly that your account has never been verified within those 3 years? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Voila.1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.