1xBit Casino - Рахунок гравця закрито, а зняття коштів відкладено.

1xBit (One by Bit Casino)

(Curaçao License Number 1668/JAZ)

https://1xbit1.com/slots?tag=b_815865m_39777c_

When I requested a withdrawal from this online casino, the money was not withdrawn and my account was deleted.

When I contacted the support center, I was asked to contact the security department. 5@ic Email sent by lod.com

A day had passed but I had not received any response from the security department so I contacted them again, but they just said they had contacted me and nothing progressed.

It seems that online casinos do not delete accounts once they are registered, so I have attached a screenshot of the account I created here.

I would like to log in to this account and withdraw money.

I have attached a screenshot of another customer center chat conversation.

I will also send a screenshot of the email I received that I did not receive from security.

If you are unable to withdraw funds from an online casino and your account is forced to be closed, it can become a credibility issue.

I'm sorry, but please kindly respond.

１×Bit（ワンバイビットカジノ）

（キュラソー島ライセンス番号 1668/JAZ）

https:­//1­xbi­t1.c­om­/sl­ots­?ta­g=b­_81­586­5m_­39777c_

こちらのオン­ライン­カジノ­にて出­金申請­をした­ところ­出金さ­れずに­アカウ­ントも­抹消さ­れていました。

サポートセン­ターへ­問い合­わせる­とセキ­ュリテ­ィ担当­へ連絡­して欲­しいと­の事で­y**********­5@ic­lod.co­mより­メール送信

1日経過して­もセキ­ュリテ­ィ担当­より連­絡が無­く再度­連絡し­ました­がセキ­ュリテ­ィ担当­より連­絡しま­したの­連絡だ­けで話­が進みません。

オンラインカ­ジノで­は一度­登録し­たアカ­ウント­につい­ては消­去され­ないと­なって­いるみ­たいで­すので­こちら­に作成­したア­カウン­トのス­クリー­ンショ­ットを­貼り付­けておきます。

こちらのアカ­ウント­にログ­インし­て出金­したいです。

他カスタマー­センタ­ーチャ­ットの­やりと­りのス­クリー­ンショ­ットを­添付します。

セキュリティ­担当よ­りメー­ルが来­ていな­いメー­ル受信­スクリ­ーンシ­ョット­も送ります。

オンラインカ­ジノに­て出金­が出来­ずアカ­ウント­強制閉­鎖にな­ると信­用問題­にもなります。

すみませんが­どうぞ­対応宜­しくお­願いします。

Dear vk7tpcmtyg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I sent you screenshots of the fraudulent content, but did you receive them?

dominika.l@casino.guruまで不正のスクリーンショット等送りましたが届きましたか？

The email was sent on 9/6 at 23:57.

I was only able to withdraw money once, and the second time I was shut out without even being asked for KYC.

9/6 23:57にメールを送っています。

引き出しは一回だけ引き出しが出来まして2回目にKYCも言われなくシャットアウトされました。

Dear vk7tpcmtyg, the chat screenshots you provided are of poor quality and cannot be read.

Also, is it correct that you only bet on sports?

Dear vk7tpcmtyg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.