1win Casino - Затримка зняття коштів

Hello Sir I want to raise the issue against the casino 1win I made a withdrawal of inr 22000 on August 12 but I have been now waiting from one week while contacting on them live chat they again and again send me repeated text messages I think they are computer-generated mails they said please wait for 48 hours and it's almost 1 week now while I try to contact them on their mail ID there also they did not respond just computer generated mails are what im getting I have also provided all verification documents At least they should have responded to my mails and tell me that what is the reason why it is taking so long for my withdrawal to be processed the main concern is the withdrawal is pending and also their support system is not replying this is very frustrating they are only sending me computer generated mails every time when I used to contact them via mail please help regarding this issue

Dear aayushtyagi0406,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear aayushtyagi0406,

Have you received your withdrawal from the casino yet?

Dear aayushtyagi0406,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.