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Hello,

I would like to change my email address on the 1win casino site, as I made a mistake when registering. The site didn't ask for email confirmation, so I accidentally entered a non-existent email that's very similar to mine but is missing one letter.

When I tried to withdraw my funds, it asked for a confirmation number and my correct email is not there. So, I would like to change it to the one from which I am sending this complaint.

Olá,

Gostaria de trocar meu email do cassino 1win, pois na hora de cadastrar cometi um erro e não pede confirmação de email, acabei colocando um email inexistente muito parecido com o meu faltando uma letra.

E na hora que fui sacar os meus fundos pede número de confirmação e não está meu email correto, gostaria de trocar para esse que estou enviando esta reclamação.

Dear jaumh7728,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if you tried to contact the casino regarding the issue? What was their response to your problem?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I didn't contact the casino directly, I just sent the complaint, and I also looked to see if anyone else had this problem and found other similar complaints and then I sent one or two emails to some experts like you.

I will try to contact the casino.

Olá,

Não entrei em contato diretamente com o cassino, apenas enviei a reclamação, e também procurei se mais alguém teve esse problema e achei outras reclamações iguais e então enviei um ou dois emails para alguns especialistas iguais a você.

Vou tentar entrar em contato com o cassino.

Were you successful in contacting the casino regarding the issue? Was the casino able to help?

Dear jaumh7728,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.