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I put the wrong email address and I can't withdraw the money and they don't solve my problem, I've already made several contacts via chat and nothing, a lot of bureaucracy to change an email

Coloquei o imail errado e não consigo retirar o dinheiro e eles não resolvem meu problema, já fiz vários contatos via chata e nada, muita burocracia pra mudar um email

Dear marciameninaprincesa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When you have submitted your email address? Was it during the registration process or after requesting a withdrawal? When did you notice that an incorrect email address was submitted? Were your winnings accumulated with or without an active bonus, please?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

I already sent my data to them, and even my pix receipt, but they want me to send an e-mail, but to do that I have to go to a lan hause and pay what is not fair for me to pay to get money that and mine, that is, I don't have my 50 that I deposited and nen what I won.

Já enviei meu dados pra eles, e até meu comprovante de pix, mais eles querem que eu faça um correio eletrônico, só que pra fazer isso eu tenho que ir numa lan hause e pagar o que não e justo eu pagar pra tirar um dinheiro que e meu, ou seja, não tenho os meu 50 que depositei e nen o que ganhei.

Could you please specify what email has been requested from you? I do apologize, but I don't understand the casino query.

Problem solved thank you ❤️

Problema resolvido obrigada ❤️

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, marciameninaprincesa, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru