1win Casino - Гравець не може зняти рахунок через проблеми з підтвердженням електронної пошти.

I am not receiving an email from 1win to verify my account, which is preventing me from withdrawing my money. I contacted customer support, and they advised me to check all folders in my email, but there was no email anywhere. They also suggested using a different email address, but that didn't help either, as I didn't receive an email on any address.

Мне не приходит письмо на почту от 1win ,чтобы я могла ее подтвердить и в следствии вывести деньги. Я обращалась в службу поддержки ,мне отвечали проверить все разделы почты ,но нигде письма не было ,также предлагали ввести другую почту ,это тоже не помогло ,письмо не приходит ни на одну почту .

Dear shai,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you tried verifying your email address in this casino? The casino might be dealing with some technical issues right now. Would it be possible to ask customer support to approve your withdrawal request manually?

Have you sent any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello!

The last time I tried to confirm my email was yesterday. The support service only responded that the email might be in the spam folder or other email folders.

No, the casino did not ask for any identification documents.

Здравствуйте!

Последний раз пыталась подтвердить почту вчера .Служба поддержки отвечала только то ,что возможно письмо в папке спама или других папках почты .

Нет ,казино не запрашивало ,никаких документов удостоверяющих личность .

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the problem with your verification email at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Dear shai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.