1win Casino - Гравець намагається зняти свій виграш.

Dear paunalexandru,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day again,

I have not been informed by anybody before, and anyway I have accounts now for the avaliable withdrawal methods required by them, which is by perfect money, and also a possibility by crypto at which I have an account as well, on both methods the payment is declined without any reason.

I invested more than 800$ in hope that I will take my money back, and when I finally did, I am not able to withdraw the winnings.

And yes, the account is verified and there is nothing wrong with it, as the operator told me already, but he is not able to give me any useful details for my rejected withdrow

Many thanks, I really hope you can help me to solve my problem

Thank you very much, paunalexandru, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello paunalexandru!

From now on, I will take care of your complaint. In order to proceed, I'd like to invite representatives of 1win Casino into this complaint to help us with providing information about your payment issue.

Good day,

After days of unsuccessfull payments, I just received the payment.

You can close my complaint.

Thank you very much

Dear paunalexandru,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.