1win Casino - Гравець хоче змінити свою зареєстровану електронну адресу.

Hi, I can't change my email address. I contacted support and email many times. still no result

Olá, não consigo alterar meu endereço de e-mail. Entrei em contato com o suporte e e-mail muitas vezes. Ainda sem resultado

Dear rafaelabarreto157,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise why you need to update your registered email address? Was your account successfully verified already and were your winnings accumulated with or without an active bonus?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear rafaelabarreto157,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.