1win Casino - Гравець досі не отримав свій виграш

when I go to make the withdrawal it tells me that I have to put the code they sent me on my e-mail, the problem is that this alleged code never arrived.

I even talked to '' live support '' but they didn't even answer me

quando vado a fare il prelievo mi dice che devo mettere il codice che mi hanno mandato sulla mia e-mail, il problema e che questo presunto codice non è mai arrivato.

ho pure parlato con ''l'assistenza live'' ma non mi hanno nemmeno risposto

Dear Freh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Freh,

Have you received your withdrawal from the casino yet?

Dear Freh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.