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Withdrawal pending since August 15, 2023. After having made a 5x rollover and sent all the necessary documents, the site refuses to pay my withdrawal. Every day that I contact them, I'm given a new excuse - they're congested and assure me that my withdrawal will soon be made. I no longer see any value in this site, it appears to be a total sham.

Saque pendente desde o Dia 15.08.2023, Depois de ter feito rollover de 5x, mandar todos os documentos, o site não paga meu saque, todo dia que chamo no site é uma nova desculpa, que estão congestionado e que em breve vai ser feito o saque de minha conta, já não vejo mais recurso desde site, parece realmente ser uma farsa.

Dear lucasmich,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear lucasmich,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Veronika, 

We would like to clarify the situation – on August 15, 2023 lucasmich has made two withdrawal attempts (each time for 2,200 BRL). 

The 1st attempt Failed due to wrong credentials entered by the player. 

The 2nd attempt was Cancelled, by the player himself and he played out the full amount. 

Kind Regards, 

1Bet Casino Team 

Dear 1Bet Casino representative,

Thank you very much for getting in touch with us and for clarifying the situation.

Dear lucasmich, can you please confirm that you canceled your withdrawal request and gambled away your whole balance?

No Withdrawal was Made, The bookmaker does not make Withdrawals, no reports of withdrawals obtained, I had a pending Withdrawal for Days and Days and Always the same Excuse, 1Bet keeps your money trapped so you lose Patience and Lose the Money, Fraudulent Betting House I experienced this and my withdrawal was never made, after several attempts with the chata I always had the same answer, we were congested and you will have Priority, I say again 1BET does not make withdrawals They are fraudsters, I finally I withdrew my money through Roulette, 1BET was a fraudster and never made 1 withdrawal.

Nenhum Saque Meu foi Efetuado, A casa de aposta não efetua Saques, nenhum relatos de saques obtidos, Eu fiquei com um Saque pendente Por Dias e Dias e Sempre a mesma Desculpa, A 1Bet mantem seu dinheiro preso para você perde a Paciencia e Perde o Dinheiro, Casa de Aposta Fraudulenta eu vivi isso e meu saque nunca foi feito, apos varias tentativas com o chata eu sempre tive a mesma resposta, estavamos congestionado e você vai ter Prioridade, Volto a Dizer 1BET não efetua Saque são fraudadores, eu por fim retirei meu Dinheiro atraves da Roleta, 1BET casa fraudadora e nunca efetuou 1 Saque se quer.

I waited 10 business days and my withdrawal was not completed and always the same excuse, 1Bet Fraud.

Eu Aguardei 10 Dias uteis e meu saque não foi completado e sempre a mesma desculpa, 1Bet Fraude.

Dear 1Bet Casino representative,

could you please send us the evidence about the player's canceled withdrawal request and the balance he gambled away?

Please forward any relevant documentation to veronika.l@casino.guru. That way, we may proceed with the investigation of the case. Thank you.

Dear Veronika,

The requested additional evidence have been send to the provided email.

Kind Regards,

1Bet Casino Team

Dear 1Bet Casino Team, thank you for your email.

Dear lucasmich, I'm sorry but since we obtained evidence that you canceled your withdrawal, we are not able to assist you. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.