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After requesting a withdrawal, which was my first ever request after making many deposits, they asked for my bank statement for KYC verification. I sent the document, but haven't received a response since. If every step takes days to process, it will take months to withdraw funds. What's most concerning is that no one has responded to my emails. It's as if they have disappeared.

Dopo aver richiesto il prelievo, tra l altro il primo in assoluto dopo tanti depositi , mi chiedono estratto conto per la verifica kyc , mando il documento e da lì non ho più ricevuto risposta . Se ogni passaggio c'è da attendere giorni ci vogliono mesi per riscuotere . La cosa preoccupante che mai nessuno mi ha risposto via mail . Sembrano spariti .

Dear montifilippo951,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The verification has already been completed for days , it is the finance department that is not responding , I will never play with them again , this site is simply a scam. They do not respond to emails and there is no assistance, please contact those responsible.

La verifica è stata già completata da giorni , è il dipartimento finanziario che non risponde , non giocherò mai più con loro , questo sito è semplicemente una truffa. Non rispondono alle mail e non c'è assistenza, la prego di contattare voi chi di dovere .

They have not even viewed the withdrawal, nor processed it, and the chat always tells me to solicit but they do not solve anything, as their solicitations are a joke

Non hanno nemmeno visionato il prelievo , ne elaborato, e la chat mi dice sempre sollecitiamo ma non risolvono nulla , in quanto i loro solleciti sono una presa in giro

Even today the withdrawal has not been approved , the documents have been verified for days and no one here helps me .

Ancora oggi il prelievo non è stato approvato , i documenti sono verificati da giorni e nessuno qui mi aiuta .

Dear montifilippo951,

Have you received your withdrawal from the casino yet?

Dear Kristina, 

The player made a request for withdrawal (1700 EUR) on 25th of August 2023. He did not wait for the payment to be processed and cancelled it, then played it out. There is no withdrawal now to be approved. 

We hope this will clear up the situation. 

Kind Regards, 

1Bet Casino Team 

Dear montifilippo951,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.