0x.bet Casino - Депозит гравця не зараховано на рахунок.

Dear Casino Guru,

Yesterday I made a deposit of €1000 on the casino 0xbet.io and the amount was not credited to my account.

After contacting the live chat, they advised me to wait 6 hours, which I did. I then visited the live chat again and sent a bank statement.

They say it can take 24-48 hours for the amount to be credited to their account. I have indicated that I want the money back because the following error message appears when I refresh the page:

When I don't even use a VPN, they advised me to use the main website 0xbet.com, which goes to the same link, but I don't agree with this because I would then be bypassing their system, which could mean that my amount would never be paid out if I won.

I would appreciate it if you could investigate this matter and help me to resolve this issue.

I would like to receive the money back to my bank account when the money is on my account credited.

Thank you for your time and attention to this matter.

Sincerely,

[Your name]

Dear Trustworthje,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Trustworthje,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.